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All of our products are licensed on an Annual basis. When you purchase a license, it is good for 12 months after the date of purchase.
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We accept both Visa and Mastercard. You can also pay with your PayPal account by calling us as 949-309-2810.
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All credit card transaction information is sent from your browser to our servers via the most secure encrypted connection available.
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Yes. Please call us at 949-309-2810 for this option. You will not receive your registration number until after we receive your payment, however.
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Yes.
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Yes.
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Yes, please contact our corporate sales team to discuss your individual multi-user licensing requirements.
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We provide functional trial versions of all our software so our customers can evaluate and test the software before making a purchase. Due to the expenses involved in processing payment we therefore do not provide refunds unless otherwise noted after the trial period unless a technical problem exists with our software that can not be resolved by our technical support staff. If you have a support issue please contact technical support for further assistance.
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At this time our products are not available in retail stores. You can purchase directly online from our web site.
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Yes, a CD-ROM version is included with every order.
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Yes.
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We are happy to provide you with a replacement copy of the original file.
You may download files from here.
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We are happy to provide you with a copy of your license code. If you are still using the same email address that was used to order the product you can visit here to have a copy sent to you automatically.
If you have changed e-mail addresses then please contact customer service, including your name, old e-mail address, product name, receipt number (if known) and the last four digits of the credit card used to place the order.
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Yes, our products include a period of free upgrades for registered users. During this time you will receive all upgrades and new versions of the products that are released. The length of time and number of free upgrades are shown on the associated product home page.
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When purchasing by credit card, you will immediately receive your registration and license code information via email. If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information as soon the payment has been received and cleared.
Please note some small delays may occur in verifying your credit card details under some circumstances.
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Receipts are sent immediately after the order has been processed. Please ensure that you are connected to the Internet and that the computer or ISP does not have a firewall or SPAM/ad-blocker affecting the delivery of email, please also ensure you entered a correct email address.
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When you purchase a REALHOUND product, you are given certain benefits. 1) Priority support. Registered customers are treated as priority users. 2) Receive special rebates and news. You periodically receive special news and rebates on new products in your mailbox.
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When you purchase a license, you will receive an email containing your registration number. Just open the application you purchased the license for, click on Register Now, then enter your registration code.
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Payment can be sent to:
REALHOUND.com
1001 Avenida Pico Ste C514
San Clemente, TX 92673
Along with your payment, please include your email address and the name of the program you would like to register. We will use this information to send you your registration information.
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Your registration key will be sent after verifying your payment of the particular product you purchased. Please allow at least 24 hours for registration information.
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Unfortunately, we can not foresee or prevent every bug from occuring while using one of our software creations, but please let us know exactly what you were doing when the error occured and what the error message said. We will then work on an update to fix the bug(s). You can submit your bugs with our Customer Service Team.
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You do not have to purchase the product again, just contact our
Customer Service Team via EMAIL inquiry and request another registration number.
Please also include your software code, found in the about section of the software program.
After we verify that you have previously purchased the product, we will then re-send your registration number.
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Upgrading to the latest version of each product we sell is very simple. Just uninstall the old version and redownload and install the new version.
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The most common cause of receiving an invalid registration number is when the buyer sends us an inaccurate software code from the product they have purchased.
You must be able to distinguish between 0's and O's because they are different.
The best way to send a software code and enter a registration number is by 'COPY AND PASTE' method which will eliminate the above mistake.
If you do find that you made a mistake in your original software code submission, just contact our Customer Service Team and resend the software code.
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ESD means Electronic Software Distribution. You purchase the program and download it through the Internet in minutes. E-commerce makes it possible to buy all kinds of services and goods on the Internet. Only a few kinds of products can be actually delivered online: software, music, books... Electronic Software Distribution, is growing steadily and according to estimates is likely to account for as much as 35% of all global software sales by the year 2006.
ESD allows you to purchase much the same content, quality and benefits as with boxed software. Instead of receiving a CD, you download the software from a server, and then make your own backup copy, which we highly recommend.
Product keys will be provided during your purchase to authenticate your copy.
Advantages of ESD?
Purchasing ESD software is convenient and saves time and money.
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NO refunds will be granted after we send your registration code.
ALL refund requests can be made via our Customer Support Center.
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